Return Policy
Return Policy
Effective Date: July 11 2025
At Nova Elegance, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy to ensure that you can return items that meet our conditions. Please read our return policy carefully below.
1. Return Period
You have 14 days from the date you receive your order to return it. After this period, we unfortunately cannot accept returns or issue refunds.
2. Return Conditions
To be eligible for a return, the following conditions must be met:
The item must be unused, unworn, and unwashed.
The product must be returned in original packaging.
The item must be in the same condition as it was when you received it.
We reserve the right to refuse returns if the item shows signs of use or damage.
3. Return Process
To initiate a return, please follow these steps:
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Visit our return form on the Website and complete the required information (order number, reason for return, etc.).
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Once the form is submitted, you will receive instructions on how to return the item.
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Package the item securely and send it back to the provided return address.
Please note that you will be responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).
4. Refunds
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please note that the shipping costs are non-refundable.
It may take several business days for the refund to appear in your account, depending on your payment provider.
5. Non-returnable Items
Since we do not sell personalized products, all items are eligible for return under our standard policy. There are no non-returnable items in our store.
6. Contact Us
If you have any questions about our Return Policy or need assistance with the return process, please contact us at:
Email: service.novaelegance@gmail.com
This Return Policy was last updated on July 11 2025.